Return and Refund Policy

Thank you for shopping at laptoppartspk.com. We are committed to providing high-quality laptop spare parts and ensuring customer satisfaction. Please review the policy below to understand our return, refund, and exchange procedures.

Return Window

We offer a 7-day return policy, which means you must request a return within 7 days of receiving your order.

Return Eligibility

1. Non-Defective Items

Non-defective items may be returned within 15 days of delivery, provided that:

• The item is unused and uninstalled
• The item is in its original condition and packaging
• All accessories, manuals, labels, and documentation are included

Returns that do not meet these conditions may not be approved.

2. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please notify us within 24 hours of delivery. Clear images or videos may be required to verify the issue.

Return Process

Step 1: Request a Return

Contact our customer support team at +92 35715313, 315/ +92 334 4545086

with the following details:

• Order number
• Reason for return
• Photos or videos (if applicable)

Step 2: Return Approval

Our team will review your request and provide return instructions if approved. Please do not send any item back without prior approval.

Step 3: Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part.
• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Exchanges

We do not offer direct exchanges.
If you wish to purchase a different item, please:

1. Complete the return process for the original item
2. Place a new order once your return is approved

Refunds

• All approved returns are refunded as money back.
• Once we receive and inspect the returned item, we will notify you of the approval status
• Store credit will be issued after approval
• Processing time may vary

If more than 15 business days have passed since your return was approved and you have not received your money back, please contact us.